FAQs Buy with confidence from a reputable long established UK business. |Small-Life Supplies
 Est 1985 |
Small-Life Supplies |
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| ...we are a reputable long established UK business | |||||
| Small-Life Supplies |
Stick insect cages and enclosures |
Living stick insects ready now |
Clearance & sale items  |
Knowledge Base |
Lab Insect rearing cages |
About Us |
FAQs |
Reviews |
| Q1 | ||
| I am a newbie and need some advice on which stick insects to get and the equipment I need. Help! | ||
| See the menu above and click on the "Living stick insects ready now" webpage which tells you about the different species of stick insect, to help you decide which would be best for you. The "Stick insect cages and enclosures" webpage lists the best enclosures. More advice is on the "Knowledge base" webpage. And free friendly phone advice is available by calling 01733 913480 between 9am and 6pm weekdays. | ||
| Q2 | ||
| Will the stick insects be OK in transit? | ||
| Live arrival is guaranteed. Stick insects are delivered using an express 24 hour delivery service nationwide within mainland UK. They are expertly packaged and we let you know what day and approximate time they will arrive. | ||
| Q3 | ||
| What happens if I'm not in? | ||
| We always request your "safe place" so that the delivery driver can leave the parcel there if you have nipped out. | ||
| Q4 | ||
| Do you deliver on a Saturday or a Sunday? | ||
| No. Deliveries are weekdays only. | ||
| Q5 | ||
| Do you ship to Europe? | ||
| Unfortunately we no longer ship to Europe or Northern Ireland. We can deliver to addresses in England, Wales and Scotland. | ||
| Q6 | ||
| How do I pay? | ||
| At the end of each webpage of products, the payment options are explained: these are PayPal, Bank Transfer, credit, debit and American Express cards. Card payments can be made over the phone, by phoning 01733 913480. | ||
| Q7 | ||
| Can I get the items delivered to a different address to my own? | ||
| Yes, no problem, providing the delivery address is in England, Wales or Scotland. | ||
| Q8 | ||
| Do you accept Purchase Orders? | ||
| Yes, we can accept Purchase Orders and then generate a "pro-forma invoice" using your Purchase Order number. We require payment with order. | ||
| Q9 | ||
| Do you offer any free after care advice? | ||
| Yes, of course, just email emma@small-life.co.uk or phone 01733 913480 if you have any concerns. A free stick insect care leaflet is automatically included with all livestock purchases. | ||
| Q10 | ||
| Do you allow callers? | ||
| Sorry, we do not have a trade counter and so collection is not possible. However, if you are local, we may be able to arrange delivery to you using our own vehicles. | ||
| Q11 | ||
| Can I buy your insect cages on Amazon? | ||
| No. The insect cages and enclosures that Small-Life Supplies manufacture and supply are unique to us and are only available direct from us, either via this website or from our on-line shop on the British platform numonday.com | ||
| Q12 | ||
| I have a question that is not answered here? | ||
| Please phone Small-Life Supplies on 01733 913480 and a friendly person will answer your question. Or you can email your question to emma@small-life.co.uk | ||
 How to purchase |
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Please phone Small-Life Supplies on 01733 913480 stating what you'd like to purchase and our friendly team will process your credit or debit or American Express card securely. |
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Certain items can be bought securely
on-line anytime at the British selling platform
numonday.com https://www.numonday.com/shop/small-life-supplies |
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To pay by PayPal, email
cindi@small-life.co.uk
stating what you'd like to buy, and your delivery postcode. We'll confirm your order by email and send you the PayPal invoice. |
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To pay by Bank
Transfer, email
cindi@small-life.co.uk
stating what you'd like to buy, and your full delivery address. We'll confirm your order and email you our bank details. |
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 designed by freepik |
Schools, universities and
companies can request a Pro-forma invoice with the VAT
breakdown by emailing cindi@small-life.co.uk Payment can then be made by BACS, CHAPS, EFT, PayPal or card. |
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| Delivery
information |
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SAFE ARRIVAL Items are delivered within mainland UK by reputable courier. Safe arrival of goods is guaranteed and of course live arrival is guaranteed. We have been sending items since 1985 and always package items properly so that they arrive undamaged. We use both bespoke packaging and recycled packaging. FAST DISPATCH Items are in stock and dispatch is fast, usually within a few days. We let you know in advance what day delivery will be. On the day of arrival you can see what time delivery will be (within a two hour delivery window) by following the online tracking link. Be sure to tell us where your "safe place" is so that the driver can leave your parcel there if you may be going out. |
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We always combine delivery
and so if you order several items, the delivery price is usually
£9.96. |
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| Scottish delivery surcharges: The courier surcharges delivery to these Scottish postcodes: AB, DD, IV, KW, PA, PH, so please phone us on 01733 913480 if you live in these postcodes to request the total delivery price. | ||||||||||||||||||||||||
| Small-Life Supplies |
Stick insect cages and enclosures |
Living stick insects ready now |
Clearance & sale items |
Knowledge Base |
Lab Insect rearing cages |
About Us |
FAQs |
Reviews |
| Please note that all photographs on this site are copyrighted by
Small-Life Supplies and must not be copied or reproduced elsewhere.
Small-Life Supplies, Bassenhally Road, Whittlesey, Peterborough. PE7 1RR. |