Small-Life Supplies for stick insects (Phasmids), insect cages and mantids
Privacy Policy and Cookie Policy

At Small-Life Supplies we're committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who contact us, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you're happy with any changes. Any questions regarding this Policy and our privacy practices should be sent by email to dpo@small-life.co.uk or by writing to Data Protection Officer, Small-Life Supplies, 68 Bassenhally Road, Whittlesey, Peterborough, Cambridgeshire. PE7 1RR, United Kingdom. Alternatively, you can telephone 01733 203358.

Who are we?
We're Small-Life Supplies, insect cage manufacturers and breeders of stick insects. Our address is: Small-Life Supplies, 68 Bassenhally Road, Whittlesey, Peterborough, Cambridgeshire. PE7 1RR. United Kingdom.

To the extent permitted by law Small-Life Supplies shall not be liable to any person for any loss or damage which may arise from the use of any information contained in this website.

How do we collect information from you?

We obtain information about you when you contact us to place an order, or ask about products, services, advice and events.

What type of information is collected from you?
The personal information we collect might include your name, address, email address, phone number and the nature of your enquiry or details of your order. Telephone orders made with credit/debit/AMEX cards are processed and then the card details are destroyed.

How is your information used?
We may use your information to:

  • process orders that you have submitted
  • send you communications which you have requested and that may be of interest to you. These may include information about new stick insects, caterpillars and foodplants for sale, new insect cages and other new products, forthcoming insect and nature events which you are invited to.
Whenever we collect or process your personal data, we'll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will be deleted completely. We are legally required to hold some types of information to fulfil our statutory obligations (for example for tax and accounting purposes).

Who has access to your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.


Third Party Service Providers working on our behalf:
When you choose to pay by PayPal, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.


Your choices
We will not contact you for marketing purposes by email unless you have given your prior consent. We no longer send out mail shots by post. You can change your marketing preferences at any time by contacting us by email: dpo@small-life.co.uk or telephone on 01733 203358.

You have the right to ask for a copy of the information Small-Life Supplies hold about you (please allow one month for us to comply with your request).

Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it's treated securely. Sensitive information (such as credit /debit/AMEX card details) is processed then destroyed.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookie Policy
Third-party cookies are used to help keep this site safe. We do not use cookies to track your browsing activities. If you have consented to use cookies then you can withdraw this consent at any time by disabling them. Most modern browsers will allow you to see what cookies you've got and delete these on an individual basis.

Review of this Policy
We keep the Privacy Policy and the Cookie Policy under regular review.

This Policy was last updated in November 2018.


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